Privacy Policy

Last Updated: [8-08-2026]

Welcome to SkillWell (“SkillWell,” “we,” “us,” or “our”).

SkillWell is an online skill-learning platform that provides educational courses and related digital learning services through its website and other associated platforms and services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, store, and protect information relating to users of SkillWell.

This Privacy Policy applies to all individuals who access or use our Services, including visitors who browse our website and students who create an account or purchase courses.

By accessing or using SkillWell, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of our Services.

1. Information We Collect

Depending on how you interact with SkillWell, we may collect different categories of information.

1.1 Information You Provide to Us

When you create an account, purchase a course, contact us, or otherwise use our Services, we may collect information such as:

• Full name;

• Email address;

• Phone number, where provided;

• Account username and login-related information;

• Billing and transaction information;

• Course purchase information;

• Course enrollment and completion information;

• Information you provide when contacting customer support;

• Feedback, reviews, comments, or other information you voluntarily submit;

• Information you provide when requesting a refund or other assistance; and

• Any other information you voluntarily provide to us.

You should ensure that the information you provide to SkillWell is accurate and up to date.

2. Payment Information

When you purchase a course, payments may be processed through third-party payment processors or payment gateways.

Depending on the payment method used, these providers may collect and process information such as payment details, transaction information, billing information, or other information required to process your payment.

SkillWell may receive information necessary to confirm and record your transaction, such as the transaction amount, payment status, transaction ID, and related details.

Unless expressly stated otherwise, SkillWell does not intend to store complete payment-card information such as your full card number or security code on its own systems.

Payment processing may also be subject to the privacy policies and terms of the relevant payment provider.

3. Course and Usage Information

When you use SkillWell, we may collect information about your interaction with our Services, including:

• Courses purchased or enrolled in;

• Course access and viewing activity;

• Course progress and completion status;

• Lessons or materials accessed;

• Assessment or quiz activity, where applicable;

• Login and account activity;

• Device or browser information;

• IP address;

• Approximate location derived from technical information, where applicable;

• Date and time of access;

• Website or platform interactions; and

• Technical information relating to errors, performance, or security.

We may use this information to provide course access, maintain your account, improve our educational content, prevent misuse, and operate and secure the platform.

4. Information Collected Automatically

When you visit or use SkillWell, certain information may be collected automatically through cookies, log files, pixels, SDKs, analytics tools, or similar technologies.

This information may include:

• IP address;

• Browser type and version;

• Device type;

• Operating system;

• Language preferences;

• Referring website;

• Pages or course sections visited;

• Date and time of visits;

• Approximate location;

• Website interactions; and

• Technical information about your device and connection.

This information helps us understand how users interact with SkillWell and allows us to maintain, secure, troubleshoot, and improve our Services.

5. How We Use Your Information

We may use information collected through SkillWell for legitimate business and operational purposes, including:

Providing Our Services

• Creating and managing your account;

• Providing access to purchased courses;

• Tracking course progress;

• Providing certificates or completion records where applicable;

• Processing purchases and payments;

• Managing subscriptions or memberships, where applicable;

• Responding to customer-support requests; and

• Providing other Services requested by you.

Improving SkillWell

We may use information to:

• Understand how students use our platform;

• Improve our courses and curriculum;

• Improve website functionality;

• Develop new courses and features;

• Analyze usage patterns;

• Troubleshoot technical problems; and

• Improve the overall student experience.

Security and Fraud Prevention

We may process information to:

• Protect accounts;

• Detect unauthorized account access;

• Prevent account sharing and course piracy;

• Detect fraudulent transactions;

• Protect our website and systems;

• Investigate misuse of our Services; and

• Enforce our Terms & Conditions.

Communications

We may use your contact information to send:

• Account-related communications;

• Purchase confirmations;

• Course-access information;

• Security notifications;

• Customer-support communications;

• Important changes to our Services, policies, or Terms; and

• Promotional or marketing communications, where permitted by applicable law.

6. Marketing Communications

Where permitted by applicable law, SkillWell may send promotional communications about courses, offers, discounts, new features, or other services that may be relevant to you.

You may opt out of promotional emails by using the unsubscribe option included in the relevant communication or by contacting us at care@skillwell.in.

Even if you opt out of marketing communications, we may continue to send essential service-related communications, such as account, payment, security, or course-access information.

7. Cookies and Similar Technologies

SkillWell may use cookies and similar technologies to operate and improve our website.

Cookies may be used for purposes including:

• Keeping you signed in;

• Remembering preferences;

• Enabling essential website functionality;

• Understanding website usage;

• Measuring the performance of our Services;

• Improving user experience;

• Maintaining security; and

• Supporting marketing or analytics activities, where applicable.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.

Where required by applicable law, we will obtain appropriate consent for non-essential cookies or similar technologies.

8. Analytics

We may use third-party analytics services to understand how visitors and students use SkillWell.

Analytics providers may collect information such as device information, IP address, browser information, pages visited, interactions, and other usage information.

Analytics information helps us understand user behavior, identify technical issues, measure performance, and improve our Services.

The use of information by third-party analytics providers may also be governed by their respective privacy policies.

9. When We Share Information

We do not sell your personal information to third parties as part of our ordinary business operations.

We may, however, share information with selected third parties where reasonably necessary to operate SkillWell or provide our Services.

These may include:

Payment Providers

Payment processors and gateways that help us process course purchases and refunds.

Hosting and Technology Providers

Companies that provide hosting, cloud storage, databases, security, software, infrastructure, and other technical services.

Analytics Providers

Companies that help us understand how our website and Services are used.

Communication Providers

Email, SMS, notification, customer-support, or other communication providers that help us communicate with you.

Security and Fraud-Prevention Providers

Service providers that help us protect our platform, detect suspicious activity, prevent fraud, and maintain account security.

Professional Advisers

Lawyers, accountants, auditors, consultants, insurers, and other professional advisers where reasonably necessary.

Government and Legal Authorities

We may disclose information where required or permitted by applicable law, legal process, court order, government request, or regulatory requirement.

10. Service Providers

We may engage third-party companies and individuals to perform services on our behalf.

These providers may have access to personal information only to the extent reasonably necessary to perform the services for which they have been engaged.

Where appropriate, we require relevant service providers to handle personal information in accordance with applicable contractual, confidentiality, security, and legal requirements.

11. Business Transfers

If SkillWell is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Where required, we will take appropriate steps to protect personal information in connection with such transactions.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The period for which information is retained may depend on:

• The purpose for which it was collected;

• Whether you maintain an active account;

• Whether you have purchased a course;

• Legal, accounting, or regulatory requirements;

• The need to resolve disputes;

• The need to enforce our agreements; and

• Legitimate security and business requirements.

Some information may need to be retained for longer periods where required by applicable law or where reasonably necessary to protect our legal rights.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

13. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Depending on the nature of the information and the circumstances, security measures may include access controls, authentication, encryption or secure transmission technologies, monitoring, and other technical and organizational safeguards.

However, no method of transmitting or storing information electronically is completely secure.

Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

14. Account Security

You are responsible for keeping your SkillWell account credentials confidential.

You must not share your username or password with another person.

If you believe that your account has been accessed without authorization, please contact us immediately at care@skillwell.in.

SkillWell may take reasonable steps to secure or restrict an account where we detect suspicious or unauthorized activity.

15. Your Privacy Rights

Depending on your location and the laws applicable to you, you may have certain rights regarding your personal information.

These may include rights to:

• Request access to certain personal information we hold about you;

• Request correction or updating of inaccurate information;

• Request deletion of personal information, subject to applicable legal exceptions;

• Withdraw consent where processing is based on consent;

• Request information about how your personal information is processed;

• Object to or request restriction of certain processing activities where applicable;

• Opt out of certain marketing communications; and

• Exercise other rights available under applicable law.

These rights may be subject to legal limitations and exceptions.

To make a privacy-related request, please contact us at:

care@skillwell.in

We may need to verify your identity before processing certain requests.

We will handle valid requests within the time period required by applicable law.

16. Accuracy of Your Information

You are responsible for ensuring that the personal information you provide to SkillWell is accurate and reasonably up to date.

If your information changes, you should update your account where the relevant functionality is available or contact us at care@skillwell.in.

17. Children's Privacy

SkillWell is intended to provide educational services to users who are legally permitted to use such services.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to SkillWell in circumstances where such collection was not appropriate, please contact us at care@skillwell.in.

If we become aware that we have collected personal information in violation of applicable children's privacy requirements, we will take reasonable steps to address the situation in accordance with applicable law.

18. Third-Party Websites and Services

SkillWell may contain links to websites, applications, payment providers, social-media platforms, or other third-party services.

These third parties operate independently from SkillWell.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

19. Social Media and User-Generated Content

If SkillWell allows you to submit reviews, comments, testimonials, questions, feedback, or other content, information contained in those submissions may be visible to other users or the public depending on the functionality of the relevant Service.

Please avoid submitting sensitive or confidential personal information in publicly visible reviews, comments, or other user-generated content.

SkillWell may moderate or remove user-generated content in accordance with our Terms & Conditions.

20. Legal Compliance and Protection of Rights

We may collect, use, preserve, or disclose personal information where reasonably necessary to:

• Comply with applicable laws or regulations;

• Respond to lawful requests from government or regulatory authorities;

• Comply with court orders or legal processes;

• Detect, prevent, or investigate fraud;

• Protect the rights, property, and safety of SkillWell, our users, or others;

• Enforce our Terms & Conditions and other policies; or

• Establish, exercise, or defend legal claims.

21. International Processing of Information

Some of our service providers or technology partners may process or store information in countries outside India.

Where personal information is transferred or processed across borders, we will take reasonable steps to do so in accordance with applicable law and to maintain appropriate safeguards where required.

22. Data Breaches and Security Incidents

If SkillWell becomes aware of a personal-data breach or security incident affecting personal information, we will take reasonable steps to investigate, contain, mitigate, and address the incident.

Where notification is required by applicable law, we will provide the required notifications to affected individuals and/or relevant authorities within the applicable timeframes.

23. No Sale of Personal Information

SkillWell does not sell personal information as part of its ordinary business operations.

We may share information with service providers and other third parties as described in this Privacy Policy for purposes such as providing Services, processing payments, analytics, security, customer support, communications, legal compliance, and business operations.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

Where required by applicable law, we may provide additional notice or obtain consent for material changes.

We encourage you to periodically review this Privacy Policy to remain informed about how SkillWell handles personal information.

25. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

SkillWell
Email: care@skillwell.in

For privacy-related requests, please include sufficient information for us to understand and respond to your request.

26. Governing Law

This Privacy Policy shall be interpreted and governed in accordance with applicable laws of India, subject to any mandatory rights or protections that may apply to you under the laws applicable to your location.

27. Relationship With Other Policies

This Privacy Policy should be read together with SkillWell's:

• Terms & Conditions

• 7-Day Refund Policy

• Cookie Policy, where separately provided

These policies together describe the terms under which SkillWell provides its Services and handles user information.

Thank you for trusting SkillWell with your learning journey and personal information.